Shipping Policy

Effective Date: 02/27/2024 12:00 AM ET

1. Introduction

Welcome to Mathew John LLC's Shipping Policy. This policy outlines the shipping procedures and information for orders placed through Mathew John LLC ("we," "us," or "our"). By placing an order with us, you agree to comply with the terms outlined in this policy.

2. Order Processing

We strive to process and ship orders promptly. Orders are typically processed within 1-5 business days after the order is placed. Processing times may vary during peak seasons and holidays. Once your order is processed, you will receive a confirmation email with tracking information.

3. Shipping Methods and Rates

We offer several shipping options based on your location and preferences. Shipping rates and options will be displayed during the checkout process. Available shipping methods may include standard shipping, expedited shipping, and international shipping.

4. Shipping Times

Shipping times vary depending on the shipping method selected and your location. Estimated shipping times are provided during the checkout process and are based on business days (Monday through Friday, excluding holidays). Please note that these are estimates and actual delivery times may vary.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to track the status of your package and receive updates on its estimated delivery date.

6. International Shipping

For international orders, please be aware that additional customs duties, taxes, or fees may be charged upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Customs regulations and import duties vary by country, so we recommend checking with your local customs office for more information. International orders do not qualify for free shipping.

7. Shipping Addresses

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipping.

8. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in receiving a replacement or refund.

9. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team immediately. We will do our best to accommodate your request; however, once an order is processed and shipped, changes and cancellations may not be possible.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please email us at

Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review the policy regularly for any updates.

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