Effective Date: 09/05/2026
We offer both in-stock products fulfilled by Mathew John Golf and made-to-order apparel produced and fulfilled by Printful. Processing and delivery times depend on the product in your order.
In-Stock Products
In-stock products are shipped as soon as reasonably possible after your order is placed. Orders are typically processed within 1–5 business days, excluding weekends and holidays. You will receive tracking information once your order ships.
Made-to-Order Products
Our T-shirts, sweatshirts/hoodies, and beanies are made to order. These products typically require approximately 2–5 business days for production before shipment. Delivery time depends on the shipping method and destination.
Orders with Multiple Product Types
If your order includes both in-stock and made-to-order products, items may ship separately and may arrive at different times. You may receive separate tracking updates.
Shipping Methods and Rates
Available shipping methods, rates, and estimated delivery dates are displayed during checkout based on your destination and order. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, high order volume, or other circumstances outside our control.
International Orders
International customers may be responsible for customs duties, taxes, or other fees charged upon delivery. International orders do not qualify for free shipping unless explicitly stated otherwise.
Shipping Addresses
Please verify that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout. If a package is returned because of an incorrect address, additional shipping charges may apply for reshipment.
Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or materially delayed, contact us at support@mathewjohngolf.com with your order number. We will review the tracking information and work with the applicable carrier or fulfillment partner to determine the appropriate resolution.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes or cancellations may not be possible once an order has entered fulfillment or shipped.
Questions? Email support@mathewjohngolf.com.
